Shipping policy

We operate on a NO REFUND and EXCHANGE ONLY policy. This applies as soon as you place an order with us.  

You are free to exchange your item before it has been shipped within the 24 hours processing time period

To complete your exchange, we require an email with

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged

Please allow 48 hours for your order to be processed.

All our deliveries are handled via Royal Mail and we provide a tracking service with all orders.

Please ensure you have entered correct shipping details as this cannot be altered once payment has proceeded. For any changes, email within 24 hours of placing your order.

However we are not responsible for any missed deliveries or if invalid shipping details have be provided. 

Black Friday SHIPPING TIMES:

Please understand that Black Friday is an extremely busy time period and there are expected delays with couriers and an extended manufacturing and customisation time period for custom wigs

Allow an addition 10-15 workings for your order to be prepared and shipping due to the high demand

An email will be sent out as soon as your order has been shipped off

DELIVERY AND PROCESSING TIME FOR MELT & STYLE COLLECTION + OUTSIDE OF SALE PERIOD: 

Standard UK Shipping : 3-8 working days

Standard International Shipping: 7-10 working days 

Express International Shipping: 3-4 working days

CUSTOM MADE UNITS

Mandatory 7-10 working days needed for customisation

Please note:

BUSINESS DAYS DO NOT INCLUDE WEEKENDSOR PUBLIC HOLIDAYS

WE ARE NOT RESPONSIBLE FOR PACKAGES LOST OR STOLEN

Orders placed on the weekend (Saturday or Sunday) will result in your order being processed on Monday.